Shipping & Returns Policy
Shipping Information
At PuzzelsSmarts, we understand that timely delivery is crucial when selecting educational toys for children. We strive to process and ship your orders as quickly as possible while ensuring the highest quality packaging to protect your items during transit.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
Shipping Options
Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re happy to offer a return or exchange within 15 days of receiving your order.
Return Process
- Contact Us: Email our customer service at [email protected] within 15 days of receiving your order to initiate the return process.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for return.
- Receive Instructions: We’ll email you return authorization and shipping instructions within 2 business days.
- Package Items: Securely pack the unused, undamaged items in their original packaging with all accessories.
- Ship Back: Send the package to our warehouse at: PuzzelsSmarts Returns
990 Keulsevaartstraat
Weesp, NL 1382BZ - Confirmation: Once we receive and inspect your return, we’ll notify you via email about the status of your refund or exchange.
Refund Information
- Processing Time: Refunds are processed within 5-7 business days after we receive your return.
- Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns of:
- Musical instruments that have been used (due to hygiene considerations)
- Personalized or custom-made puzzles
- Any items not in their original condition, damaged, or missing parts
Important: We reserve the right to refuse returns that don’t meet our return policy requirements.
Need Help?
Our dedicated customer service team is here to assist you with any questions about shipping or returns. Contact us at:
Email: [email protected]Address: 990 Keulsevaartstraat, Weesp, NL 1382BZ
At PuzzelsSmarts, we believe in making learning joyful – and that includes providing a stress-free shopping experience from delivery to returns.